I'm a Zotero user who's having difficulty with accessing library databases. Can you help?
Answer
Some Zotero users reported issues accessing library resources since the library's transition to a new authentication system (OpenAthens) for logging in to subscription electronic resources.
If you're seeing a yellow banner at the top of your browser window that says "Zotero has automatically re-directed your request through the proxy at cuhsl.creighton.edu," then follow the following steps:
- In your web browser (Chrome, Firefox, etc.), locate the Zotero Connector app, which has an icon resembling a sheet of paper. If you have multiple extensions/add-ons installed within your browser, you may be required to locate a button that has the appearance of a puzzle piece.
- Next, click the Options or Preferences for the Zotero Connector app. Depending on your browser configuration, these settings may be located within a separate menu alongside the name of the extension.
- Then, take a look under the tab for Proxies. Uncheck the box next to Enable proxy redirection.
Once you've completed these steps, try accessing the resource again. You should be able to authenticate successfully.